Why Attend

An increasing organizational requirement on measuring Return On Investment (ROI) of training mandates training and development professionals to improve their knowledge and skills in developing effective ROI evaluations. This course explores current practices of measuring and evaluating training programs through the ROI process model, and focuses on data collection at various training intervals, isolating strategies for the effects of training and calculating monetary values.

Course Objectives

By the end of the course, participants will be able to:

• Measure the impact of training on more than one level of evaluation
• Identify methods used to collect data during and after training programs
• Demonstrate appropriate methods in isolating the effects of training
• Tabulate monetary values of training in terms of benefits and costs
• Calculate and interpret return on investment of training

Why Attend

Despite the evolution of the various functions under Human Resources (HR), Employee Relations (ER) is still considered to be a grey function. Employee relations staff are expected to administer, report on operational KPIs, handle grievances, enforce policies, manage performance, deal with internal communication, promote social functions, and the list goes on. This course is designed to shed light on all the activities under the employee relations' function. From administration to grievance resolution, the course material and resources ensure that attendees improve their awareness and hence, their engagement level within the employee relations functions of their organization.

Course Objectives

By the end of the course, participants will be able to:
• Define employee relations as a function and list its main roles within human resources
• Manage employee files and records as per local labor laws and regulations
• Use the right Key Performance Indicators (KPIs) to improve attendance and minimize absenteeism
• Apply objective means of morale measurement and enhancement to improve employee morale
• Differentiate between employee whining, complaints and grievances and decide when to treat an issue as a grievance and how to handle it properly

Human performance is the driving force of all available resources within an organization. It is an element that is difficult to measure and evaluate because of the difference in this component from individual to individual, from job to job and from organization to organization and from time to time. Focusing, developing, developing and empowering individuals within the organization leads to continuous improvement in performance and quality, thus increasing the market share of the organization and enhancing its competitiveness in the local and international markets. This program is an attempt to identify standards and indicators of measuring human performance in business organizations and to provide methods of assessment and performance.

• Participants will gain the ability to assess performance in human resources sector.
• Learn about the latest mechanisms of performance assessment work and identify best practices in performance assessment.
• Provide participants with basic information about performance assessment.
• Change the attitudes of participants towards the assessment process to convince them of the importance of this job and the need to implement different stages.
• Gain participants' performance appraisal skills and high-quality performance.
• Designing programs and standards for assessment.

Why Attend

For all those involved in the analysis, design, characterization, evaluation and placement of positions in the organization and training departments, we are pleased to offer this outstanding training package.
Which aims to improve the performance of participants and provide them with the knowledge and skills necessary in the characterization, classification and evaluation of jobs so that they can take responsibility from their organizations according to the needs of scientific and physical.
And we will discuss many of the important knowledge and skills units, most notably the systems of workers and their components. And the basic concepts of the job (what is the function of the career path and career hierarchy), and the job and its occupant. And analysis of functions (components, components and objectives). And description and description of the functions (components, components and objectives). And the classification and classification of functions. And evaluation of the functions (components, components and objectives). And areas for the use of job description, analysis and evaluation. And obstacles to the analysis and characterization and evaluation of jobs and ways to overcome them. And the role of job analysis and evaluation in the development of organizational structures. And the basic duties and skills of the staff who characterize and evaluate the jobs. And established the integrated plan for job description and evaluation.

Course Objectives

Developing participants' performance and providing them with the necessary knowledge and skills in characterizing, classifying and evaluating jobs so that they can take responsibility from their organizations according to scientific and actual needs.

Since there is a positive correlation between the performance of individual employees and the overall performance of the organization, it is an organizational imperative for supervisors and managers to improve employee measurment.
The role of front line managers is key to any performance management system which includes, but is not limited to, properly setting objectives and conducting appraisals. This course takes an in-depth view at setting the right measures to manage employees. These measures are primarily objective in nature. This course also describes how to conduct effective performance appraisal meetings and emphasizes the importance of BSC as a means of improving performance.

By the end of the course, participants will be able to:

• Define performance management, its objectives and various responsibilities
• List the main phases in a performance management cycle and how to manage each for optimum results
• Develop tangible and intangible measures of performance
• Create business based objectives, including BSC targets, measures and Key Performance Indicators (KPIs)
• Define coaching and list the 5 steps for conducting optimal coaching sessions
• Conduct effective performance appraisal meetings
• Identify ways of rewarding and recognizing and their effects on

Why Attend

Despite the various advancements in human psychology and assessment of talent and competence, such as psychometrics and multi-rater evaluation, interviews remain the preferred method for ‘getting to know’ a candidate. Having said that, most interviews fail to achieve their intended level of reliability due to poor pre-interview preparation, improper questioning or the infamous reliance on first impressions and gut feelings. This course is designed to mitigate all the common mistakes untrained interviewers commit when meeting with job candidates. The workshop aims at highlighting why interviews have a high impact on hiring decisions and the steps that can be put in place to increase their reliability while ensuring legally defensible levels of fairness and consistency.

Course Objectives

By the end of the course, participants will be able to:

• Define the importance of interviewing as a method of selection, brainstorm common mistakes untrained interviewers commit and define ways to overcome them
• List main types of selection interviews and exams when and how to use each
• Design a competency-based interview guide using competencies and values and use it to collect ‘code-able’ data from interviewees
• Conduct a probing interview designed to uncover behavioral characteristics of applicants
• Use data collected from interviews to complete a gap analysis and decide on the most suitable candidate as well as using correct exams to match job requirements

Why Attend

In this course, you will learn about the only part of human resources that works behind the scenes. Compensation and benefits is usually a function that professionals in the field typically avoid for its seemingly complex nature and dependency on mathematics. When you attend this course, you will change your mind about this HR specialty. We will explain the specifics of compensation and benefits in such a way that you be able to apply them easily at work.

Course Objectives

By the end of the course, participants will be able to:
• Explain the basic principles and major elements of compensation
• Apply the various processes in compensation: job analysis, job descriptions and job evaluation
• Explain what constitutes a sound and effective compensation and benefits program
• Design a salary structure and related policies
• Describe the basic compensation survey process

Why Attend

60% of organizations have no process for succession planning. This interactive course will enable you to consider the latest methodologies and strategies related to successful engagement, career development and succession planning. The course is also designed to provide tips to create a clear career path and help build your bench. In addition, it will help you plan a succession strategy for a flexible and sustainable business.

Course Objectives

• By the end of the course, participants will be able to:
• Demonstrate understanding of the basics of career development and succession planning
• Distinguish succession planning and management from replacement planning, talent management and human capital management
• Compare traditional HR focus with career planning-oriented HR focus
• Explain the role of employee and employer in career development
• Apply innovative corporate career development initiatives
• Evaluate and operate an effective succession planning program to close the developmental gaps in the organization
• Prepare individual development plans and manage career choices

Why Attend

Any HR professional would agree that the job analysis is a fundamental tool omnipresent in each and every HR process. Writing a job description is both an art and a technique. In this workshop, you will learn how to conduct a thorough job analysis in order to write a comprehensive job description focused on the key result areas of the job. You will also realize that organizations pay for jobs not individuals; that is why, as an HR professional you have to use job descriptions to evaluate jobs objectively and determine their relative values to the organization. We will provide you with the principles of job evaluation and guide you in applying the job evaluation system which is widely used in the Gulf region.

Course Objectives

• By the end of the course, participants will be able to:
• Apply the basic principles of job analysis and evaluation
• Prepare comprehensive job analysis interviews
• Write clear job descriptions based on thorough job analysis
• Defend the importance of job analysis as a tool to guarantee internal consistency and fairness
• Justify the importance of the effective administration of job evaluation systems
• Assess the job analysis options available and make informed decisions on which job analysis system to use and why

Why Attend

Based on the fact that knowledge is the gateway to engagement, the 'HR Management course' is designed to build participants' awareness and knowledge of the major functions that make up a modern HR department. The modules of this course are considered fundamental and include basic knowledge as well as latest trends and keys to effectiveness. If you are looking to strengthen your knowledge, venture into a specific HR function or embark on an HR business partner role, then this course should be your first course to consider.

Course Objectives

By the end of the course, participants will be able to:
• List the main functions in Human Resources Management (HRM)
• Defend the new roles of modern HRM
• Apply the functions of recruitment and selection and follow the main steps in attracting and hiring qualified candidates
• Describe the different steps in the training and development cycle
• Explain the roles and responsibilities of HRM in designing and implementing a performance management system
• Demonstrate understanding of a complete compensation management system

Why Attend

Successful training events require a collaborative effort between training coordinators, trainers, participants and department managers. This course outlines all the training concepts and topics required to plan, organize, administer and implement such successful training events.

Course Objectives

By the end of the course, participants will be able to:

• List the benefits of training and development and reasons causing programs to fail
• Identify the main phases of the ISD model of training and development
• List and complete necessary tasks in coordinating training activities
• Evaluate training providers and prepare a training Request for Proposal (RFP)
• Create a work environment that will facilitate transfer of training
• List and apply training best practices within organizations

Why Attend

To succeed at any employment level and position, knowledge of basic financial principles is critical. 'Finance for non-Finance Professionals' transforms financial and accounting concepts into decision making tools you can use successfully every day. You will learn to apply the fundamentals of finance to improve budget management, increase potential profits, and assess the financial performance of business activities. You will also understand the terminology used by accounting and finance staff and will feel more confident when being involved with them or using them. This course will help you do a better job and prepare you for senior management positions where financial awareness is crucial.

Course Objectives

By the end of the course, participants will be able to:

• Define the four key financial statements: balance sheet, income statement, cash flow and changes in owner equity as well as key financial terms such as profit, margins and leverage used in organizations
• Interpret the financial health and condition of a company, division or responsibility center and use financial information for management and evaluation
• Distinguish between accounting and finance and explain the finance role in running businesses
• Prepare a company’s operating budget and relate it to the organization’s strategic objectives
• Apply capital budgeting techniques and cost-volume-profit analysis to enhance decision making

Why Attend

Employee costs from payroll and other benefits are among the largest costs in any company other than the Cost of Goods Sold (COGS), rent and depreciation. If you are in a goods producing organization and this cost is part of your COGS or part of your operating costs, it means the effect on you will be doubled. Having these costs processed and reported properly is key for analysis and decision making. This course starts with introductions about the departments of HR and 'accounting and finance' then focuses on the payroll function. The course goes through the process of preparing and calculating payroll and includes the controls needed and the pre-checks necessary to make sure correct data is used. The course enforces the knowledge of controls and proper processes in the work flow to achieve better efficiency in the department. Employee benefits and their effect on the corporation are discussed and we explain how to conduct analysis on payroll and benefits using Excel. In addition, the course highlights the topics of accounting, internal and external audit relations with HR and payroll, and the data that could be required by them. The course then stresses the need for confidentiality in the payroll department and the importance of sharing data with others on a need to know basis or as per corporate policies. The course ends with ways to prepare budgets for the department and payroll and benefit costs of the corporation.

Course Objectives

• Explain how the HR and accounting and finance functions contribute to their success
• Prepare the monthly payroll and review it for accuracy
• Calculate employee benefits, loans vacations and End Of Service Benefits (EOSB)
• Reconcile payroll with accounting and audit the supporting documents for payments
• Develop monthly and annual payroll budgets
• Design periodic payroll management reports and analysis

Why Attend

The strategic financial planning is one of the important determinants in building performance evaluation systems in organizations in modern business environments. It is characterized by the urgent need to develop performance not only in current performance but also in future performance, in addition to the importance of developing analytical strategies and measurement of deviations in performance to rationalize and develop financial decision-making processes.

Course Objectives

By the end of the course, participants will be able to:

• To enable participants to understand the concept, nature, importance and functions of planning budgets in their planning and supervisory form.
• Providing participants with modern financial, accounting and administrative tools in preparing current and capital planning budgets.
• Activating participants' participation in follow-up and monitoring through budgets and using follow-up reports for the purpose of evaluating and improving strategic financial performance.
• Provide participants with skills in dealing with real problems of practice and practical application.

Why Attend

The world has recently witnessed many financial and economic crises, which have increased the importance of the criteria for the financial planning process of the group of stakeholders
The financial performance of companies and the development of their competitive capabilities in light of the fierce competition in the business world.
As well as increased demand for financial management skills using the data and information resulting from the analysis and lists in order to use them in an intensive practical
Reflects the actual challenges facing management and users of financial information, and will include practical situations and applications to deepen concepts
Different analytical and financial planning methods.

Course Objectives

• Provide the participants with the skill of preparing and analyzing the financial statements in accordance with the requirements of international accounting standards and how the financial analysis of these lists and the report on liquidity, profitability and financial facilitation and turnover rates of the activity as well as the integrity of the financial position.
• Provide participants with the skills to apply modern strategies in preparing financial statements in accordance with international accounting standards, and how to choose the best strategy for application in the company to achieve profitability or to avoid losses.
• Provide participants with the skill of applying international auditing standards to provide greater credibility and accuracy in financial statement information

To succeed at any employment level and position, knowledge of basic financial principles is critical.

• 'Finance for non-Finance Professionals' transforms financial and accounting concepts into decision making tools you can use successfully for every day operations.
• You will learn to apply the fundamentals of finance to improve budget management, increase potential profits, and assess the financial performance of business activities.
• You will also understand the terminology used by accounting and finance staff and will feel more confident when being involved with them or using them.
• This course will help you do a better job and prepare you for senior management positions where financial awareness is crucial.

Course Objectives
By the end of the course, participants will be able to:

• Define the four key financial statements: balance sheet, income statement, cash flow and changes in owner equity as well as key financial terms such as profit, margins and leverage used in organizations
• Interpret the financial health and condition of a company, division or responsibility center and use financial information for management and evaluation
• Distinguish between accounting and finance and explain the finance role in running businesses
• Prepare a company's operating budget and relate it to the organization's strategic objectives
• Apply capital budgeting techniques and cost-volume-profit analysis to enhance decision making

Why Attend
We are continuously confronted with problems that require us to take decisions. Most decisions are reached without requiring any complex decision-making process.  Some problems are more complex, like deciding how to prioritize our work, or understanding why a process failed and deciding what to do about it; these require a rational approach to problem solving. Often, things get even more complicated, or our decisions could have an important impact on our lives, careers or the lives of those around us; that is where we must have the ability to think critically and make sure there is no flaw in our logic. At other times the problem is so unusual that it defies rational and critical thinking; these are the times where creative problem solving becomes an invaluable tool.

In this course we will cover all these important thinking approaches. After understanding the thinking mechanisms, we will provide you with methods and tools that you will practice during the sessions and that can help you at work or in life, and from the most mundane situations to the most difficult or unusual ones.

Course Objectives
By the end of the course, participants will be able to:

• Build and expand decision making, critical thinking and creative problem-solving skills
• Apply logical and creative approaches to solving problems and making decisions
• Use traditional and creative tools for identifying causes and generating solutions
• Employ creativity and lateral thinking as business tools
• Analyze and solve actual problems facing them at work
• Gain confidence in asking the 'right questions' and overcoming the stress of making complex decisions
• Demonstrate and build credibility with upper management
• Develop strategic approaches to problem solving and decision making

Why Attend
Whether you communicate under pressure, manage challenges in interpersonal relationships, or look to build lasting rapport, your communication style and competence are the cornerstones for improving your chances of achieving your objectives.
The aim of this course is to assist you in becoming a more effective communicator by identifying people’s thinking patterns and preferred learning methods, and by tailoring your communication accordingly. Getting a better understanding of how you communicate with others as well as how others communicate with you will improve business and personal relationships. Moreover, this course will help you fine-tune the way you interact with others, which can be the key to your workplace and overall success.

Course Objectives
By the end of the course, participants will be able to:

• Use advanced communication tools and skills to deliver various types of messages
• Identify the different personal listening styles and discover their own
• Apply meta programs to improve understanding of people
• Describe and harness the power of body language
• Practice and use assertiveness skills in different situations
• Demonstrate the use of the secrets of influence for effective communication

Why Attend
In this course we cover all the most essential elements of service any person involved in direct interactions with customers should know and apply.

From the necessary behavioral and communication skills to the right attitude and including specific methods to analyze and improve the service provided, we cover it all in a straight forward and effective manner that will help participants ensure customer satisfaction and delight in the most challenging situations.

Course Objectives
By the end of the course, participants will be able to:
• Explain the importance of customer service in a competitive environment
• Defend the vital role internal customers play and show that their satisfaction is key for the success of an organization
• Practice the techniques of managing customer expectations and delighting customers
• Provide better, faster service and increase customer satisfaction
• Recognize early signals of customer irritation and respond appropriately in order to quickly find a workable solution to the problem

Why Attend
Who is responsible for health and safety in your organization? Who should be held accountable to meet legal obligations in safety requirements? Through this course, it will be apparent that workplace safety is the responsibility of everyone in the organization. Moreover, a thorough review of common hazards, as well as root causes of accidents and incidents, will allow participants to be armed with various tools to help them create, follow, and more importantly, implement the standards of health and safety.
By being aware of hazards surrounding them, participants will be able to identify and anticipate such hazards. Moreover, the instructions on investigation techniques and processes delivered in this course will enable participants to better plan for upcoming tasks.

Course Objectives
By the end of the course, participants will be able to:

• Identify the sources of harmful acts
• Explain how safety is everybody's responsibility
• Recognize that accidental injuries are caused by unsafe acts, behaviors and conditions
• Prepare a job safety analysis and give job safety instructions
• Conduct an accident investigation and complete a meaningful accident report
• Respond to various work accidents and emergencies
• Plan and conduct a safety audit

Why Attend
Despite the evolution of the various functions under Human Resources (HR), Employee Relations (ER) is still considered to be a grey function. Employee relations staff are expected to administer, report on operational KPIs, handle grievances, enforce policies, manage performance, deal with internal communication, promote social functions, and the list goes on. This course is designed to shed light on all the activities under the employee relations' function. From administration to grievance resolution, the course material and resources ensure that attendees improve their awareness and hence, their engagement level within the employee relations functions of their organization.

Course Objectives
By the end of the course, participants will be able to:
• Define employee relations as a function and list its main roles within human resources
• Manage employee files and records as per local labor laws and regulations
• Use the right Key Performance Indicators (KPIs) to improve attendance and minimize absenteeism
• Apply objective means of morale measurement and enhancement to improve employee morale
• Differentiate between employee whining, complaints and grievances and decide when to treat an issue as a grievance and how to handle it properly

Why Attend
How can you manage what you do not or cannot measure? This course attempts to inspire Human Recourses (HR) professionals to stop just doing and start delivering. This cannot be done unless they take the necessary step to measure the effectiveness and efficiency of their HR functions, benchmark the results internally and externally and consequently design initiatives for continuous improvement. In this course, you will learn what Key Performance Indicators (KPIs) are, their characteristics and how they should be used and reported. This course will also present and discuss over 50 HR KPIs that can be easily used in your job. The course will demonstrate that by measuring your HR results, benchmarking them and acting to improve them, you will be playing the four fundamental roles of an HR business partner: strategic partner, administrative expert, employee champion and change agent. The ultimate take away of this course is the design of an HR balanced scorecard that will allow the HR department to contribute to the achievement of company strategic goals.

Course Objectives
By the end of the course, participants will be able to:
• Defend the metrics, measures and KPIs applied to HR and show the role they play in measuring the effectiveness of the HR function
• List the KPIs that should be used in measuring HR as a function
• Define and calculate the main KPIs that should be used to measure the efficiency of the critical processes in HR
• Design and calculate the main formulae for evaluating the financial contribution of HR to the organization
• Generate and calculate the employee satisfaction index and use it to measure employee and morale
• Explain employee turnover, its types and the various formulae used to calculate it
• Create and implement the HR scorecard

Course Objectives / Why Attend
By the end of the course, participants will be able to:

• Develop an effective IT strategy
• Increase project delivery rates and manage a portfolio of projects
• Improve operational efficiency using different operational models
• Lead effectively in a technical crisis
• Create effective sourcing plans
• Set clear IT contract objectives
• Effectively negotiate technical agreements

Why Attend
Creativity is recognized as a key success driver for organizations and individuals. While some consider creativity an innate talent that one may or may not have, the modern prevalent thinking is that it is a skill which, given the right nurturing environment, can be developed and harnessed by anyone in any organization.
In this course we examine the conditions necessary to build such an environment. Using examples from the worlds of business, art and science and with the practical application of tools such as brainstorming, mind mapping and others, we give participants the instruments they need to transform their life, their environment and their workplace.

Course Objectives
By the end of the course, participants will be able to:
• Assess their potential for creativity and innovation
• Apply creative thinking skills and methods in work related or personal situations
• Practice thinking in non-conventional ways by thinking out of the box, using mind mapping, picture associations and other methods
• Employ a variety of creative thinking strategies in the workplace
• Create a pleasant work environment conducive to creativity for self and others

Why attend
The Interest of government organizations in their clients is an indicator of their success in performing their various activities, With the aim of creating a department called: Customer Service, to serve customers, listen to their opinions, suggestions, complaints and work to meet or solve them. customer service is not one of the successful strategies of any governmental organization only but; is one of the important pillars that distinguish successful organizations from others. if we satisfy one customer by solving its problem positively, he will talk little about the level of good service, while if the customer is dissatisfied will talk a lot about services and bad experience, and this requires many positive experiences to that client to erase any effect, so organizations are keen to train their staff to provide the best service and achieve its objectives.
For this purpose, this training program is designed to develop the participants' knowledge and skills and to identify the best methods of modern customer service and solve their problems

Course Objectives
By the end of the course participants will be able to:
- Learn about the latest modern methods of customer service.
- Management of customer relations, complaints and objections.
- Identify customer needs and provide high quality services to them.
- Addressing customer problems efficiently and efficiently
- Dealing with several types of customers.

Why attend
writing reports and administrative correspondence is very important in the administrative field, since administrative correspondence is a source of information, and is a tool to monitor and evaluate the work and activities. There are certain criteria in administrative writing such as the sequence of ideas, clarity, etc., some may find it difficult to write good reports, especially at the beginning of administrative life. Therefore, this training program is designed to provide participants with the necessary skills to understand the rules that should be followed when writing reports or administrative correspondence, and their integration to ensure that the purpose for which the preparation of the report and correspondence management.

Course Objectives
By the end of the course participants will be able to:
- Familiarity with the concept of reports, administrative correspondence and terminology of proper administrative practice in the preparation and drafting of reports.
- Knowing the importance of reports and administrative correspondence in improving administrative management and the ability to make the right administrative decision.
- Practice administrative tools used in the preparation, design, writing and output of administrative reports.
- Preparing and writing reports and administrative correspondence in a professional way.

Why attend
Administrative business environment one of the most fertile environments of reciprocal relations between the parties in the administrative process; Therefore, the ability of workers to control these relationships contributes to the achievement of strategic objectives, and reduces the tension caused by administrative conflicts during the interaction of human behavior patterns within the work environment, many people find it difficult to deal with their superiors at work, which generates problems and that increase the pressure of work on staff and caused resentment of superiors. This training program is designed to develop the knowledge and skills of the participants in the field of mutual relations within the business environment to enable them to acquire effective strategies in the field of communication and understanding with superiors in order to achieve efficiency that contribute to raising the productivity of employees and improve the administrative environment to work, Assigned to high quality and all functional categories.

Course Objectives
By the end of the course participants will be able to:
- Understanding the meaning of human relations and their role in improving the working environment
- Identify the best way to deal with the superiors at work.
- Understand patterns of dealing with human behavior and mechanisms of motivation and conflict resolution within the organization.
- Administrative work problems skills and the classification of conflicts within the administrative environment.
- Applying the best modern methods in dealing with superiors.

Why attend
Process of coordination and follow-up is one of the most required skills by the governmental organizations, these are important pillars in the administrative process, their success achieve great benefits for the organization because of their key role in administrative work units of all dimension and activities.
This training program is designed to provide participants with the most important skills and basic concepts of coordination and follow-up, with elements and performance evaluation and guidance, for the interdependence of senior management with different departments, to achieve the desired goals

Course Objectives
By the end of the course participants will be able to:
- Understanding the concept of coordination and follow-up.
- Recognize the importance of coordination and follow-up
- Determine the steps of the follow-up and control process.
- Raise the efficiency of coordination and follow-up between the different departments of the organization
- Knowledge of modern trends

Why attend
“If I could lose all my talents and only keep one, I would not hesitate to be: the ability to speak and communicate; because through it I will be able to recover the rest," says philosopher Ziegler, one of the world's leading speakers. This skill is a prominent role for the speaker as he is the essence and spirit of his work, through which he can be more persuasive of his ideas and skills, changing convictions and motivating abilities. The required presentation skills are involved in almost every field and are now considered arts that are no longer perceived as innate and can not be acquired. They have become a science with their rules and origins focusing on the idea of inclusiveness and balance in the skills of an effective speaker.
This training program is designed to give participants the most important skills needed to practice the rules, arts and skills of presentation professionally.

Course Objectives
By the end of the course participants will be able to:
- Understanding presentation skills
- Know the techniques of effective communication during presentation
- Building self-confidence by improving their mental images
- Overcoming fears through effective techniques in presentation
- Body language knowledge for expression and communication.